This article applies to: All Client Users
Experiencing difficulties while uploading files to the system can be frustrating, especially when it disrupts your workflow. In many cases, the issue may be related to IT-controlled security settings or software, or it could be due to your corporate network.
This article will guide you on how to identify the root cause of the problem and when to contact your IT help desk for assistance.
Before contacting us or your IT help desk, ensure the file(s) that you are trying to upload are saved on your local computer and not on a network drive or in cloud storage (such as Dropbox or Google Drive).
You can also log in to your portal with a different browser - we recommend Chrome, Edge, or Firefox on Windows and Safari or Firefox for Mac. Then try uploading the file again.
100% of Files Can't Be Uploaded
If you are unable to upload any files at all to the system, it is likely an issue related to IT-controlled security settings or software. In this case, you should contact your IT help desk for assistance. Provide them with a detailed description of the problem, including the file types you are trying to upload, any error messages you have received, and the steps you have already taken to resolve the issue.
Uploading Works on a Different Network
If you can successfully upload files to the platform when using a different network (such as your home Wi-Fi or a secure public hotspot), this indicates that the problem is likely related to the corporate network you're using. In this case, you should also contact your IT help desk, informing them that the issue seems network-specific. Provide them with information about the networks where you can upload files successfully.
Other Users on the Same Network Are Also Unable to Upload
If you discover that other users on your corporate network are experiencing similar difficulties uploading files, it further suggests the problem is related to your corporate network. When contacting your IT help desk, be sure to mention that multiple users are affected, as this information will help them to diagnose and resolve the issue more efficiently.
It's essential to identify the root cause of the problem when you can't upload files to the system. By following the steps outlined above, you can determine whether the issue is related to IT-controlled security settings or software or your corporate network. Once you have identified the cause, please contact your IT help desk and give them the necessary information to resolve the issue quickly. Usually, this is just letting them know the domain of the portal you are using (e.g. somecompany.auditdashboard.com). This will ensure that you and your colleagues can continue working efficiently as possible.