This article applies to: All Firm Users
Experiencing difficulties while trying to upload or download files to and from AuditDashboard can be frustrating, especially when it disrupts your workflow. In many cases, the issue may be related to IT-controlled security settings or software, or it could be due to your corporate network. This article will guide you on how to identify the root cause of the problem and when to contact your IT help desk for assistance.
When uploading, before contacting your IT help desk, ensure the file(s) that you are trying to upload are saved on your local computer, and not on a network drive or in cloud storage (such as Dropbox or Google Drive).
You can also log in to AuditDashboard with a different browser - we recommend Chrome, Edge, or Firefox on Windows and Safari or Firefox for Mac. Then try uploading the file again.
100% of Files Can't Be Uploaded or Downloaded
If you are unable to transfer any files at all to or from AuditDashboard, it is likely an issue related to IT-controlled security settings or software. In this case, you should contact your IT help desk for assistance. Provide them with a detailed description of the problem, including the file types you are trying to transfer, any error messages you have received, and the steps you have already taken to try to resolve the issue.
Uploading/Downloading Works on a Different Network
If you can successfully upload or download files to AuditDashboard when using a different network (such as your home Wi-Fi or a public hotspot), this indicates that the problem is likely related to your corporate network. In this case, you should also contact your IT help desk, informing them that the issue seems to be network-specific. Provide them with information about the networks where you were able to transfer files successfully.
Other Users on the Same Network Are Also Unable to Transfer Files
If you discover that other users on your corporate network are experiencing similar difficulties transferring files to or from AuditDashboard, it further suggests that the problem is related to your corporate network. When contacting your IT help desk, be sure to mention that multiple users are affected, as this information will help them to diagnose and resolve the issue more efficiently.
It's essential to identify the root cause of the problem when you can't upload or download files to AuditDashboard. By following the steps outlined above, you can determine whether the issue is related to IT-controlled security settings or software or your corporate network. Once you have identified the cause, contact your IT help desk and provide them with the necessary information to resolve the issue promptly. Usually this is just letting them know the domain of the AuditDashboard portal you are using (e.g. somecompany.auditdashboard.com). This will ensure that you and your colleagues can continue working smoothly and efficiently on AuditDashboard.