This article applies to: All Client Users
Experiencing difficulties while uploading files to the system can be frustrating, especially when it disrupts your workflow. In many cases, the issue may be related to IT-controlled security settings or software, or it could be due to your corporate network.
This article will guide you on how to identify the root cause of the problem and when to contact your IT help desk for assistance.
Where to Begin:
Try a Different File – Upload a different file type or a smaller file to see if the issue is file-specific.
Use Another Browser – Switch to a different browser (Chrome, Edge, Firefox, Safari) and try again.
Disable Browser Extensions – Some extensions, especially ad blockers or privacy tools, can interfere with file uploads.
Check Your Network – If possible, try uploading from another network (e.g., home Wi-Fi or a mobile hotspot).
Clear Cache & Cookies – Clearing your browser cache and cookies may resolve any session-related issues.
Use the results of the above to guide your next steps:
100% of Files Can't Be Uploaded
If you are unable to upload any files at all to the system, it is likely an issue related to IT-controlled security settings or software. In this case, you should contact your IT help desk for assistance. Provide them with a detailed description of the problem, including the file types you are trying to upload, any error messages you have received, and the steps you have already taken to resolve the issue.
Uploading Works on a Different Network
If you can successfully upload files to the platform when using a different network (such as your home Wi-Fi or a secure public hotspot), this indicates that the problem is likely related to the corporate network you're using. In this case, you should also contact your IT help desk, informing them that the issue seems network-specific. Provide them with information about the networks where you can upload files successfully.
Other Users on the Same Network Are Also Unable to Upload
If you discover that other users on your corporate network are experiencing similar difficulties uploading files, it further suggests the problem is related to your corporate network. When contacting your IT help desk, be sure to mention that multiple users are affected, as this information will help them to diagnose and resolve the issue more efficiently.
It's essential to identify the root cause of the problem when you can't upload files to the system. By following the steps outlined above, you can determine whether the issue is related to IT-controlled security settings or software or your corporate network. Once you have identified the cause, please contact your IT help desk and give them the necessary information to resolve the issue quickly. Usually, this is just letting them know the domain of the portal you are using (e.g. somecompany.auditdashboard.com). This will ensure that you and your colleagues can continue working efficiently as possible.