The FAQ below answers various questions about AuditDashboard's security and availability posture. If you require further information or have additional questions please review our security statement here or contact us at support@auditdashboard.com
If you need more information or have further questions about AuditDashboard's security and availability, please review our security statement here or contact our support team at support@auditdashboard.com.
Q: How secure is the data stored in AuditDashboard?
A: At AuditDashboard, data security is our top priority. We implement bank-level, industry-standard security protocols to safeguard your data. Here's an overview:
- End to End Encryption: We use 256-bit SSL encryption for all data, mirroring the security standards of the banking industry. This means your data is encrypted both in transit and at rest on our servers. We strictly use TLS 1.2 for all SSL communications to enhance security.
- Secure Data Centers: Our data storage and backups are managed in ISO 27001 and SSAE 18 compliant data centers, ensuring top-notch physical and digital security. These facilities are audited annually, by independent third-party assessors to ensure compliance with the highest security standards. Additionally, we perform frequent data backups daily - to guarantee no data loss.
- Real-Time Security Monitoring: We employ advanced, cloud-based security services for continuous threat detection and real-time monitoring.
- User Responsibility: Security is a shared commitment. We urge our users to maintain strong password practices, log out after use, and secure their workstations when idle.
By combining these robust security measures with user vigilance, we strive to maintain the highest levels of data integrity and protection against any disruptions.
Q: Does AuditDashboard Inc. have its internal controls audited?
A: Yes, AuditDashboard conducts an annual SOC 2 Type II audit and regular third-party security testing. Additionally, we're part of the CSA STAR program, showcasing our security controls. For details, request our Security Statement and SOC 2 report here, or access our CSA STAR assessment here.
Q: How does AuditDashboard communicate outages or issues to customers?
A: At AuditDashboard, we are committed to maintaining open lines of communication with our customers during service outages or issues, underpinned by our formalized Incident Response Plan. Here's how we keep you informed:
- System Status Page: Visit https://status.auditdashboard.com for real-time updates. This page is frequently updated to provide the latest information on service status.
- Support Communication: For specific incidents, our support team may also reach out directly via email to offer guidance and support.
We have a formalized Security Incident Response Plan in place to ensure swift and effective management of any incidents.
Q: Can I store my data anywhere?
A: Absolutely. AuditDashboard operates a global network of data centers, allowing you to select a geographic region that meets your data residency needs. This flexibility ensures compliance with local regulations and offers geographically redundant backup options for enhanced data security.
Q: Does AuditDashboard have data retention policies?
A: Yes, AuditDashboard offers flexible data retention policies tailored to your firm's needs. You can configure our system to either retain data indefinitely or to permanently delete data from the trash after a specified period. This period can be set to 90, 180, 365 days, or any custom duration you choose, starting from the day the data is deleted by a user.
Q: Is AuditDashboard fast?
A: Yes, AuditDashboard leverages the power of the Microsoft Azure Cloud platform, utilizing a cloud-first architecture for optimal performance. This approach enables us to dynamically scale our resources both up and out to meet increasing customer demands. Additionally, we employ predictive scaling for customer databases ahead of peak periods, ensuring swift and reliable access when it's needed most.