2-Factor Authentication methods can be changed for a logged-in user by clicking the User Icon in the top right corner of the AuditDashboard portal and selecting the "2-Factor Authentication" menu option.
If 2-Factor Authentication has already been enabled, you can make the following changes:
- Change the method for your 2-Factor Authentication. The recommended option is to use an Authenticator app such as Microsoft or Google Authenticator.
- If you are using an Authenticator app for verification and have lost your device you can "Change Authenticator Device" which will generate a new set of codes for you and allow you to scan a new QR code to install on another mobile device.
- You can also "Disable 2-Factor Authentication" although it is not recommended. If your organization enforces 2-Factor Authentication you will be forced to set it up again when you log in next.
The above describes the process to change or disable your own 2FA. To learn how to disable another user's 2FA, click here: Disabling a User's 2-Factor Authentication.
If you need further help with 2-Factor Authentication feel free to email us at support@auditdashboard.com