2-factor authentication methods can be changed for a logged-in user by clicking the User Icon in the top right corner of the AuditDashboard portal and pressing the "2-Factor Authentication" menu option.
From there you can choose a method to set up 2-factor authentication for yourself. The recommended option is to use an Authenticator app such as Microsoft Authenticator, Google Authenticator, or Authy. Authenticators can be found by searching for "authenticator" in your mobile device's app store.
See this article for detailed instructions on how to set up 2-factor authentication.
Once 2-factor authentication is set up you can perform a couple of actions from the 2-factor authentication menu.
- If you are using an Authenticator app for verification and have lost your device you can "Change Authenticator Device" which will generate a new set of codes for you and allow you to scan a new QR code to install on another mobile device.
- You can also "Disable 2-factor Authentication" although it is not recommended. If your organization enforces 2-factor authentication you will be forced to set it up again when you next log in.
The above describes the process to change or disable your own 2-Factor Authentication. To learn how to disable another user's 2FA, click here: Disabling a User's 2-Factor Authentication.
If you need further help with 2-factor authentication feel free to email us at email@example.com