The Engagement Management Lifecycle

Your engagement may be New, In Progress, Complete, or Reopened.

1. New Engagements [Blue]
   • When an engagement is created, its status is automatically set to "New"
   • A New engagement's start date is in the future and clients have not uploaded files
   • New engagements do not appear on your Dashboard
   • A New engagement will automatically change to "In Progress" after a client uploads the first file or the start date passes
2. In Progress Engagements [Yellow]
   • In Progress engagements are underway
   • Their start dates have passed or files may have already been uploaded
   • In Progress engagements will appear on your Dashboard
   • Automatic email notifications are sent (based on a users notification preferences)
3. Complete Engagements [Green]
   • Engagements should be marked complete after you have finished requesting information from your client and you have finished reviewing 100% of the information submitted
   • After you mark an engagement Complete, the email notifications will automatically stop
   • Complete engagements will not appear on anyone's Dashboard
   • Complete engagements can be Reopened or changed back to In Progress
4. Reopened Engagements [Red]
   • You may want to reopen complete engagements when they need to be re-visited or when you would like to give the listed Professional and Clients access to review prior year information such as detailed request activity, documents, and comments
   • Email notifications are not sent for Reopened Engagements
   • Mark Reopened engagements Complete after you're done

Retention Preferences

• At any time, users with sufficient permission may move one or multiple engagement to the Trash.
• It is generally recommended that firms move engagements to the Trash in accordance with their Firm's Retention Policy.
• Engagements that are moved to the Trash will remain there until they are manually or automatically deleted permanently, depending on your firm's retention policy.
• Users with sufficient permissions to view items in the Trash are able to restore engagements, requests, and deleted files.